Returns, Exchanges, and Refunds Policy

Cancellation of Orders and Returns

• Goods purchased from United Beauty Solutions Limited may be returned for a refund, exchange, or replacement within 21 working days from delivery receipt.
• Before returning, request or download a Gold Fever Report Form [download here].
• Returned goods must be in original shipped condition and packaging. Hair must be returned unaltered, in its original condition.
• Return shipping costs and risks are your responsibility. We recommend obtaining proof of postage.
• Exchanges may incur additional postage or shipping fees.
• Refunds are processed within 14 calendar days of receipt at our warehouse.
• Please note that refunds are only available to our direct customers (salons and stylists). We do not provide refunds to final consumers who purchase our products through third parties or retailers.
• Return Address:

Extended Returns

• For returns received between 21 and 30 calendar days, we offer 70% refund (excluding shipping) or a full-value gift voucher to be used on our online store.
• No refunds for items returned after 30 calendar days.

Faulty Goods

• Report faults within 21 days of application by emailing hello@ubsolutions.uk
• Returns for quality issues require original proof of purchase and a completed Gold Fever Report Form [download here].
• We do not accept returns of coloured, tinted, or chemically treated hair.
• Examination of returned goods can take up to 30 working days.
• We're not responsible for heat damage caused by customers or expenses due to faulty goods.
• Return Address:

United Beauty Solutions Ltd

Hoddesdon Enterprise

Unit 9 Pindar Road

London

EN11 0FJ

United Kingdom

Machine Return Policy

• Machines have a 2-year warranty covering internal parts, excluding wear and tear parts.
• Return shipping costs and risks are your responsibility.
• Warranty repairs use our courier services at no extra transport cost; charges apply for part replacement or post-warranty repairs.
• Return machines in original condition with the required details and the Gold Fever Report Form [download here] printed, accurately compiled and placed inside the parcel you are returning.
• Return Address:

United Beauty Solutions Ltd

Hoddesdon Enterprise

Unit 9 Pindar Road

London

EN11 0FJ

United Kingdom

General Conditions

• 'Under Review' items may not qualify for a refund or exchange. Reasons will be provided, and you can opt to have these items returned at your expense.