Welcome to Gold Fever's FAQ, your go-to resource for all things hair extensions, professional salon products, and styling tips in the UK.
Get answers to common queries, uncover expert insights, and make informed choices for your haircare journey.

Hair Extensions

What makes Gold Fever hair extensions unique?

Gold Fever hair extensions are known for exceptional quality, ethical sourcing practices, and innovative Protein Bond technology. They are designed to provide seamless length, volume, and colour, with minimum maintenance.

Does Gold Fever use human hair extensions?

Yes! At Gold Fever we utilise the highest quality human hair, mirroring the behaviour of your natural hair and providing a more authentic appearance.

This ensures that our extensions can undergo the same treatment as your clients’ hair, including styling with heated tools, professional colouring, and perming.

What are the different hair extension methods available?

Gold Fever offers a range of hair extension methods, including Tapes, Pre-Bonded, and Weft extensions. Each method has unique features to suit different client preferences.

Are Gold Fever extensions easy to apply?

Absolutely! Gold Fever hair extensions are designed for easy application and shaping, making it simple for stylists to achieve seamless length, colour, and volume while accommodating their clients' lifestyles.

Are Gold Fever hair extensions right for me?

Gold Fever hair extensions are a great way to add length, volume, or colour to your hair.

However, they are not suitable for everyone. If you have thin or damaged hair, it is important to consult with a stylist to see if extensions are right for you.

What do you mean by Natural Drawn™ and Special Double Drawn?

Natural Drawn™ is a unique method that ensures that our hair extensions preserve the majority of their natural qualities, closely mimicking the natural gradation and tapering found in human hair. The result is an authentic, organic look that integrates seamlessly with the wearer’s own hair.

Special Double Drawn is designed for those who seek an extra touch of glamour, our SDD extensions offer a sumptuous, voluminous appearance that effortlessly elevates any hairstyle.

What are Protein Tips™, and how are they different from other hair extension bonds?

Protein Tips™ are unique to Gold Fever and are produced using innovative aerospace technology with a Teflon coating. These small, virtually undetectable bonds ensure soft, easy-to-style hair extensions.

Learn everything about Protein Tips.

What lengths are available for Gold Fever hair extensions?

Depending on the extension method, our hair extensions come in lengths ranging from 8 inches to 26 inches.

To find the perfect length, consider your natural hair length, desired style, and personal preference.

Feel free to consult our customer support for personalised guidance.

What colours are available for Gold Fever hair extensions?

Gold Fever offers an extensive range of 34 colours, spanning from the blondest hues to the darkest shades.

Our diverse colour palette allows you to find the perfect match for your natural hair or explore new and exciting looks.

And we don't stop there; we provide the option to customise any colour. Whether you desire a unique shade or a perfect match to your current colour, our customisation service ensures a unique and personalised experience.

How should I care for my Gold Fever hair extensions?

Gold Fever extensions are designed to be low-maintenance, but proper care is essential for their longevity.

We recommend using sulfate-free, moisturising shampoos and conditioners.

Avoid excessive heat when styling, and use a heat protectant to shield the extensions.

Regularly brush your extensions to prevent tangling, especially before washing. View more tips.

Will hair extensions damage my hair?

When applied and cared for properly, Gold Fever hair extensions will not damage your hair.

However, it is important to choose a qualified stylist who uses gentle application techniques and high-quality products.

Explore our salon locator to discover one of our partnered salons conveniently located near you.

Do I need to get a full head of hair extensions?

No, you do not need to get a full head of hair extensions. You can choose to get just a few strands for highlights, or you can get a full head for a more dramatic look. Endless choices with Gold Fever!

How long does it take to get hair extensions applied?

The duration for applying hair extensions varies based on the type of extensions and the desired look.

Your stylist will provide guidance on the estimated application time.

How long do Gold Fever hair extensions last?

With proper care, Gold Fever hair extensions can last up to 6 months.

How much do Gold Fever hair extensions cost?

The cost of Gold Fever hair extensions will vary depending on the application, the length, volume, and the salon you go to.

Feel free to contact us, or any of our recommended salons, for more details.

Why are human hair extensions better than synthetic hair extensions?

Human hair extensions are more natural-looking and can be styled and treated just like your own hair. Synthetic hair extensions, on the other hand, can be more shiny and less realistic-looking.

What is Remy hair?

Remy hair is a type of human hair extension that is made from hair that has all of the cuticles running in the same direction.

This makes the hair smoother and less likely to tangle.

How are hair extensions removed?

Hair extensions are removed using a special solvent that dissolves the bonds that hold them in place. This process is painless, but it is important to have it done by a qualified stylist.

Can I colour my hair extensions?

Yes, you can colour your hair extensions. However, it is important to use a hair colour that is specifically designed for extensions.

Can I wear my hair up in a ponytail or bun with hair extensions?

Yes, you can wear your hair up in a ponytail or bun with hair extensions. However, it is important to use a gentle hair tie and to avoid pulling on your hair too tightly.

Can I exercise and swim while wearing hair extensions?

Yes, you can exercise and swim while wearing hair extensions.

However, it is important to put your hair in a protective style, such as a braid, and to rinse it out with fresh water after swimming.

Order and Support

How can I purchase your products?

To access our premium hair extensions, we invite you to apply to join our exclusive circle of professional stylists by applying here.

Upon receiving your application, our dedicated onboarding team will review your credentials and connect with you to understand how we can best support your unique needs. We look forward to the opportunity to welcome you to the Gold Fever Hair family and to collaborate in elevating the art of hair styling.

Can I track my order once it's placed?

Yes, you can track your order by logging into your Gold Fever account on our website. You'll find order tracking information and updates there.

What if I have questions or need assistance with my Gold Fever order?

Our dedicated support team is ready to assist with any order-related questions or concerns.

Please contact us at hello@ubsolutions.uk, or alternatively you can contact us by WhatsApp or by phone on 07597355011, and we'll be happy to help!

What is the usual timeframe for Gold Fever to fulfil and deliver customised orders?

Gold Fever takes pride in its swift production and delivery process. Your customised orders are crafted with precision and typically reach your doorstep within a maximum of 20 days.

How does Gold Fever achieve rapid turnaround times for custom orders?

Gold Fever optimises its manufacturing and supply chain processes to ensure efficiency without compromising quality.

Our in-house production facilities and streamlined logistics contribute to the rapid fulfilment of any of your requests.

Are there any additional costs associated with expedited custom orders?

Gold Fever is committed to providing efficient service without burdening you with extra costs for faster delivery.

Our standard pricing applies, and you can enjoy the speed without worrying about hidden charges.

Can I modify or cancel my order after it has been placed?

Once you have placed your order unfortunately you can not cancel or modify this yourself.

If you have any changes or would like to cancel an order please contact hello@ubsolutions.uk or alternatively you can contact us by WhatsApp message or by phone on 07597355011 where our customer support staff can kindly assist you with your query.

Please refer to our Returns, Exchanges, and Refunds Policy for more details.

What payment methods does Gold Fever accept?

Gold Fever accepts various payment methods, including major credit cards and secure online payment options.

Details will be provided during the checkout process, or you can find the accepted payment gateways in our footer.

Do you ship internationally?

Yes, Gold Fever is delighted to offer international shipping for our premium hair extensions! Please note that additional shipping fees and varying delivery times may apply depending on your location.

We recommend checking with your local customs office to understand any potential import duties and taxes that you may be responsible for. We strive to ensure a smooth delivery experience, no matter where you are in the world.

What should I do if my product arrives damaged or defective?

We apologise for any inconvenience.

Please contact our support team at hello@ubsolutions.uk or alternatively you can contact us by WhatsApp message or by phone on 07597355011 with your order number and photos of the damaged or defective item.

We'll promptly assist you with a replacement or refund. You can refer to our Returns, Exchanges, and Refunds Policy for more details.

Can I return a product if I am not satisfied?

If you are not satisfied with your purchase, please review our Returns, Exchanges, and Refunds Policy or contact our support team for assistance.

Salon Partnership

How do I become a Gold Fever salon?

To become a Gold Fever salon, you can apply online or contact our dedicated support team. We'll guide you through the process and provide you with all the necessary information.

Does Gold Fever offer training for stylists and salons?

Yes, Gold Fever provides extensive training for stylists and salons to ensure they are equipped with the knowledge and skills needed to provide the best experience for their clients. Please contact our dedicated support team at hello@ubsolutions.uk, or alternatively you can contact us by WhatsApp or by phone on 07597355011, and we'll be happy to help!

What benefits do salons gain from completing Gold Fever's accreditation process?

Salons that complete Gold Fever's accreditation process gain access to exclusive benefits, including priority product access, marketing support, and recognition on our website.