Question 1

How can I purchase your products?

Accepted Answer

Thank you for your interest in Gold Fever!To access our premium hair extensions, we invite you to apply to join our exclusive circle of professional stylists by applying here.Upon receiving your application, our dedicated onboarding team will review your credentials and connect with you to understand how we can best support your unique needs. We look forward to the opportunity to welcome you to the Gold Fever Hair family and to collaborate in elevating the art of hair styling.

Question 2

Can I purchase your products directly as a private individual?

Accepted Answer

We sell our products exclusively to certified salons and stylists. This ensures that our high-quality products are used and applied by trained professionals, guaranteeing the best results for clients. If you're interested in using our products, please visit one of our registered salons on our Salons Locator page.

Question 3

How to track my order?

Accepted Answer

You can track your order by logging into your Gold Fever account on our website. You'll find order tracking information and updates there. Alternatively, feel free to send a message either by mail or WhatsApp.

Question 4

Do you ship internationally?

Accepted Answer

Yes, Gold Fever is delighted to offer international shipping for our premium hair extensions! Please note that additional shipping fees and varying delivery times may apply depending on your location.We recommend checking with your local customs office to understand any potential import duties and taxes that you may be responsible for. We strive to ensure a smooth delivery experience, no matter where you are in the world.

Question 5

How long will it take to receive my order?

Accepted Answer

For orders within the UK, we partner with Royal Mail priority services to ensure swift delivery, typically within 24 hours. However, please note that once the order leaves our premises, it is in the capable hands of Royal Mail, and occasional delays may occur due to unforeseen circumstances.For our bespoke customisation options, which are meticulously crafted in our dedicated factory in India, we ask that you allow up to 20 days at most from the date of your order for delivery. This timeframe ensures that your custom hair extensions are produced and shipped with the utmost care and precision. Rest assured, we are committed to delivering your order as promptly as possible while maintaining the highest standards of quality.

Question 6

Can I modify or cancel my order after it has been placed?

Accepted Answer

Once you have placed your order unfortunately you can not cancel or modify this yourself.However, if you have any changes or would like to cancel an order please contact hello@ubsolutions.uk, or alternatively by WhatsApp or by phone on 07597355011 where our customer support staff can efficiently assist you with your query.Please refer to our Returns, Exchanges, and Refunds Policy for more details.

Question 7

Can I return or exchange a product if I am not satisfied?

Accepted Answer

If you are not satisfied with your purchase, please review our Returns, Exchanges, and Refunds Policy or contact our support team for assistance.

Question 8

How do I become a certified Gold Fever salon or stylist?

Accepted Answer

To become a Gold Fever salon or stylist, please apply online and our onboarding team will get in touch with you.

Question 9

Does Gold Fever offer training for stylists and salons?

Accepted Answer

Yes, Gold Fever offers comprehensive training for stylists and salons, ensuring they possess the necessary knowledge and skills to deliver an exceptional experience to their clients. For assistance, please contact our dedicated support team at hello@ubsolutions.uk. You can also reach us via WhatsApp or by phone at 07597355011. We are here to help!

Question 10

What makes Gold Fever hair extensions unique?

Accepted Answer

Gold Fever hair extensions are known for exceptional quality, ethical sourcing practices, and innovative Protein Bond™ technology. They are designed to provide seamless length, volume, and colour, with minimum maintenance.

Question 11

Does Gold Fever use human hair extensions?

Accepted Answer

Yes! At Gold Fever we utilise the highest quality human hair, mirroring the behaviour of your natural hair and providing a more authentic appearance.This ensures that our extensions can undergo the same treatment as your clients’ hair, including styling with heated tools, professional colouring, and perming.

Question 12

What are the different hair extension methods available?

Accepted Answer

Gold Fever offers a range of hair extension methods, including Tapes, Pre-Bonded, and Weft extensions. Each method has unique features to suit different client preferences.

Question 13

Are in-salon training courses available outside of London?

Accepted Answer

Yes, in-salon training courses are available across the UK upon request. You can contact us directly to inquire about scheduling a course at a salon near you.

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